Ever heard the saying "God is in the details"? It's the little things that make a big difference yes? I believe that looking closely at the intentions of the details effects the outcome. What DO you want your phone greeting to be? It does matter. There is something to be said for consistency and also beautifully important to be fresh, connecting with the present. As I've trained staff in our details, I train on the intention behind the scripts, the procedures (little quick ones and big ones) so that they can completely buy into and get behind the effort. Do I want someone to pretend to be me in the execution? Not on your life. It would be completely ineffective and the authenticity, the opportunity to truly connect, would be LOST. The expression of the procedure, the words, the intention must be authentic to be optimally effective.
Long ago, (mid 90s) when I was first asked to teach for the GA Council of Chiropractic, one of my favorite CA trainers was Ms. Sherry Hodge. Sherry had short, platinum hair with a "rat tail", she was about 5' tall, but wore killer heals...she made the group stand up and shout and we EXPERIENCED her work. It was powerful and effective and I, in my innocence and ignorance, thought in order to deliver a powerful moment for the GCC, I needed to be more like Sherry Hodge. Didn't take me long to learn that there was no way I could pull off being Sherry. Quite promptly, the intention of the work was, in order to be most effective, adapted to be expressed by me, as I knew me then, as I could connect with my class participants, could connect with my Highest and deliver the best in those moments.
For years, our office answered the phone "it's a great day at..." and our newest staff says "it's a wonderful day at..." Fresh, love it.
Are you intentional about how you greet people? Is it random or clearly defined w/ intention?
(expansion- examples of intentions, connect, opening, doing the work to better understanding who you're greeting)
Long ago, (mid 90s) when I was first asked to teach for the GA Council of Chiropractic, one of my favorite CA trainers was Ms. Sherry Hodge. Sherry had short, platinum hair with a "rat tail", she was about 5' tall, but wore killer heals...she made the group stand up and shout and we EXPERIENCED her work. It was powerful and effective and I, in my innocence and ignorance, thought in order to deliver a powerful moment for the GCC, I needed to be more like Sherry Hodge. Didn't take me long to learn that there was no way I could pull off being Sherry. Quite promptly, the intention of the work was, in order to be most effective, adapted to be expressed by me, as I knew me then, as I could connect with my class participants, could connect with my Highest and deliver the best in those moments.
For years, our office answered the phone "it's a great day at..." and our newest staff says "it's a wonderful day at..." Fresh, love it.
Are you intentional about how you greet people? Is it random or clearly defined w/ intention?
(expansion- examples of intentions, connect, opening, doing the work to better understanding who you're greeting)
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